Our aim is to make The Conditions as brief and simple as possible. They are intended for the benefit and protection of us and our guests. Nothing in these Conditions affects your Statutory Rights.
1. Reservation Requests
Please read these Conditions and Terms of Booking.
Before making a reservation, call 07447 051 558 or email email@example.com to check availability.
Send us an email or letter to make a Reservation Request. Advise us:
The dates and tour required.
Full name, age and home address of each passenger.
Any special dietary requirements of each passenger.
Any health issues or physical limitations of each passenger.
How and when your payment is to be made.
Your contact details.
How you prefer us to confirm your reservation request (we prefer email).
Receipt of your Reservation Request will be taken as acceptance of the Terms.
We will confirm your reservation by email or post as preferred.
Make the payment of your deposit, or pay in full if within 8 weeks of the start date. Please make cheques payable to Hotel Boat Kailani.
The person making the reservation is acting on behalf of and with the authority of all the persons on the Reservation Request and is responsible for advising such persons of the Terms and Conditions.
Various information regarding the boat, crew, destinations and places to be visited are included on our web site. You will be deemed to accept this information, which is given in good faith.
Your Reservation Request becomes a Booking when we confirm and accept your Reservation Request. At this time, a contract between you and Hotel Boat Kailani (us) has been made. Please refer to the Section headed PRICES on our web site for Conditions relating to prices and payment terms.
You must advise us the names and ages of all party members. You may request to change the names or information of guests at a later date by notifying us by telephone, SMS or email of the change and reasons for making the change. Our approval of the change request will not be unreasonably refused. If we refuse to accept the change, we will offer you a refund of money received. Your request will be confirmed by SMS or email.
3. Cancellation BY YOU
If you decide to cancel the booking, you must advise us immediately. Depending on the reason and timing of the cancellation, you may be responsible for Cancellation Charges as below. The date we receive the written notice shall be the effective cancellation date. We will treat non-payment of the full amount as cancellation by you.
Cancellation more than 56 days before the cruise date – Loss of deposit.
Cancellation after 56 days before the cruise date – Loss of 100% of the total price.
During the cruise – Loss of 100% of the total price.
Credit card charges will not be refunded in any event.
In the event of your expected delay or late arrival before your cruise, you must advise us by phone, SMS or email immediately. If you do not advise us, our decision to depart after allowing a reasonable time will be deemed to be cancellation by you. We will offer you the option to join us at a later time on the same day or on another day within the period booked. We are not liable for any of your costs due to late arrival and no reduction will be given.
If we are able to re-let the accommodation booked by you, you will be entitled to a refund of the full price paid, less administration charges of £50 per person.
4. Cancellation BY US
We may cancel your booking under certain circumstances, being:
Bookings by underage persons or undesired groups.
Non payment of amounts due and/or by the due date.
In our opinion, embarking or continuing the cruise will be detrimental to the safety of persons or property.
Adverse weather, tidal or river conditions, canal closure or disruption.
Mechanical breakdown of the boat.
Health problems of the crew.
Circumstances beyond our reasonable control and predictability.
If cancelled after commencement of your cruise, the refund will be pro rata to the number of days after cancellation.
During the cruise, if behaviour by a guest is considered by us to cause danger to persons or property or be unacceptable annoyance to another person, we may terminate your booking immediately and make a deduction from any amount due to be returned as compensation.
Disabilities, Illness and Medical (including dietary) Problems
We will do our best to cater for any special requirements you may have. Should any member of your party have a medical or dietary problem or disability which may affect your stay with us, you must provide full details before we confirm your Reservation Request, so we can advise you of the suitability of your chosen cruise. We regret we are unable to accommodate a full spectrum of impairment due to restricted access aboard and limited disabled facilities. If we are not advised in advance and find it necessary to cancel your booking at a later date, Cancellation Charges may be due.
Furthermore, if any member of your party experiences a medical condition prior to embarking or during the cruise which may be infectious to others, we must be advised as soon as the condition is known.
We will not be held liable for personal injury or death during the cruise unless directly caused by our negligence.
All guests are responsible for the decision whether to take out insurance to cover medical problems, cancellation and curtailment costs and other general matters.
6. Special Requests
You must make us aware of special requests at the time of making a booking. We cannot guarantee a request unless advised in this way. For guests´ protection, you should ensure that such requests and our reply is in writing (letter or email). We will do our utmost to cater for all requests.
7. General Conditions
We reserve the right to change embarkation, disembarkation, the cruise schedule or the entire cruise for operational, safety or security reasons or other reasons beyond our reasonable control.
Safety Rules on board are for the safety and security of guests and others. You accept to observe these rules at all times. A copy is available on request and is displayed on board Kailani.
No smoking is allowed on Kailani at any time. This includes e-cigarettes and vapour products.
We regret that guests’ pets are not accepted on Kailani.
The contract between us is governed by the laws of England and Wales.
Only the parties named in the Booking may enforce the Terms of Agreement. The parties agree that the terms of the Contract Terms (Rights of Third Parties) Act 1999 shall not apply to the Agreement.
Hotel Boat Kailani complies with the Terms of the European Package Travel Directive Regulation 90/314/EEC.